Everything you need to know about our packaging solutions.
🎁 Product Questions - Questions about product specifications, materials, and customization options
Are the pouches food-grade?
Yes, all our pouches are made using food-safe materials and meet relevant safety standards.
What material is used in the pouch:
We use different material combinations depending on the pouch type: Glossy: 12 PET + 12 MetPET + 100 Poly Matte: 18 PET + 12 MetPET + 100 Poly Glossy with Window: 12 PET + 100 Poly Matte with Window: 18 PET + 100 Poly
What type of pouch is best suited for my product
The right pouch depends on your product’s size, weight, shelf life, and branding goals. Stand-up pouches are great for dry goods. Flat or spout pouches are ideal for liquids or single-use items. Non-window pouches are preferred for products requiring longer shelf life. Window pouches are a great choice when visual appeal and shelf presence are key.
What is the typical shelf life of the pouches?
Our pouches are designed to maintain product freshness and integrity, typically offering a shelf life of 12 to 24 months, depending on the product being packed and storage conditions.
Can I customize the pouch size?
Through our website we offer a range of standard pouch sizes and quantities to help reduce MOQs, production costs, and simplify the process. We also offer custom sizes tailored to your product and brand needs — note it may take a little longer to produce. To get started, contact us at +91 9007778338/ +91 6289043085 or support@packiq.co.in to discuss your project.
What is the minimum order quantity (MOQ) for custom pouches?
Our standard MOQ for custom-printed pouches typically around 1,000 pieces, depending on the size, material, and printing method.
Can I combine multiple print file in a single order.
Yes, we can accommodate multiple print designs within a single order. Our minimum order quantity (MOQ) applies to the entire order, not per design. You can include up to 10 different designs in an order of 5,000 pouches, allowing flexibility and variety while meeting production requirements.
Can I print artwork on zipper?
Yes! Zippers (and all other pouch features) are added after printing.
Can I order pouch with a valve?
We’re fully equipped to produce pouches with degassing valves and other specialty fitments—even if they’re not displayed on our website. Contact us to explore custom solutions tailored to your product.
How do I seal my pouch?
Your pouches should be heat-sealed at 120–175°C. Zippers are not a substitute for sealing. For small batches, use an impulse sealer; for larger volumes, a continuous band sealer is ideal.
🎨 Artwork Questions - Questions about artwork requirements, file formats, and design specifications
What file format should I use for artwork?
We recommend vector files such as AI, PDF, or EPS for the best print quality.
Can you help with design if I don't have artwork ready?
Yes, our design team can assist you with creating or finalizing your packaging artwork. We offer pre-print services to ensure accurate and precise finishing of the product requirement.
Can you match the colours to artwork previously printed by another printer?
Yes, we strive to match colors as accurately as possible to your existing artwork printed by other providers. Our goal is to ensure consistency and reduce any inconvenience, making the process seamless and hassle-free for you.
Can we print Pantone spot colours?
Yes, we can print Pantone spot colours to ensure precise and consistent brand colour matching. Please provide the exact Pantone codes when submitting your artwork.
Do you print on premade pouches?
No. We print on a flat film web that is then laminated into pouches during subsequent manufacturing stages.
Is there a proofing process before printing?
Yes, we provide a digital proof for your approval before final production begins.
Can I see a printed sample with my artwork?
Yes, printed mock-up’s can be arranged for a fee before bulk production.
📦 Order Process - Questions Questions about ordering, payment, shipping, and delivery process
How long does production take?
Typically, production takes 2–4 weeks after artwork approval. Timelines may vary based on order size and complexity.
What are your payment terms?
We require a deposit to start production, with the balance due before shipping. Full details will be shared during order confirmation.
Do you ship internationally?
Yes, we ship worldwide with reliable logistics partners.
How can I track my order?
After placing your order, you can track its progress through each stage—starting from roll printing, lamination, pouching, quality checks, to dispatch. Once your order ships, you’ll receive a tracking number via email or SMS to monitor your delivery status in real time.
What happens if my package is damaged?
If you receive a damaged product, our executive team will promptly contact you. After a thorough inspection and reviewing your feedback, if deemed necessary, we will provide a full refund or replacement and initiate a new order.
Is it Possible to get 2-3 samples with my design?
Upon request, we can send you a test print of your design on your desired material (as roll material, one meter) for a fee.
