Introduction
This Privacy Policy describes how PACKIQ SOLUTIONS PRIVATE LIMITED and its affiliates (collectively “PACKIQ SOLUTIONS PRIVATE LIMITED, we, our, us”) collect, use, share, protect or otherwise process your information/personal data through our website https://packiq.in/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit/debit card or other payment instrument information or biometric information such as your facial features or physiological information (to enable use of certain features when opted for, available on the Platform) in accordance with applicable law(s). You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis. We will also collect information related to your transactions on the Platform and third-party business partner platforms. When such third-party business partners collect your personal data directly, you will be governed by their privacy policies. We are not responsible for their privacy practices, and we request you to read their privacy policies prior to disclosing any information. If you receive an email or call from anyone claiming to be PACKIQ SOLUTIONS PRIVATE LIMITED seeking personal data like debit/credit card PIN, net-banking or mobile banking passwords, never provide such information. If already revealed, report it immediately to an appropriate law enforcement agency.
Usage
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide the ability to opt-out. We use personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; informing you about online and offline offers, products, services, and updates; customizing your experience; detecting and preventing error, fraud, and other criminal activity; enforcing our terms and conditions; conducting marketing research, analysis, and surveys; and as otherwise described to you at the time of collection. Your access to these products/services may be affected if permission is not provided.
Sharing
We may share your personal data internally within our group entities, other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment providers you opt for. These disclosures may be required to provide access to our services and products, comply with legal obligations, enforce agreements, facilitate marketing, prevent or investigate fraudulent or illegal activities. We may disclose personal and sensitive personal data to government agencies or authorized law enforcement if required by law or in good faith belief such disclosure is necessary. We may disclose personal data to law enforcement offices, third-party rights owners, or others in good faith belief that it is reasonably necessary to enforce our Terms of Use or Privacy Policy; respond to claims that content violates third-party rights; or protect the rights, property or personal safety of users or the public.
Security Precautions
To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account, we adhere to our security guidelines to protect it and offer use of a secure server. However, transmission of information is not completely secure due to factors beyond our control. By using the Platform, users accept the security implications of data transmission over the internet and World Wide Web. Users are responsible for protecting login and password records for their account.
Data Deletion and Retention
You may delete your account via your profile/settings on the Platform, which results in loss of all account information. You may also write to us using the contact information below. Pending grievances, claims, shipments or other services may delay or prevent deletion. Once deleted, access to the account is lost. We retain personal data no longer than required for the purpose collected or as mandated by law, but may retain data to prevent fraud, future abuse, or for other legitimate purposes. We may retain anonymized data for analytics and research.
Your Rights
You may access, rectify, and update your personal data directly through functionalities provided on the Platform.
Consent
By visiting our Platform or providing information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you provide data of others, you represent that you have authority to do so and permit us to use it. You consent to contact via SMS, instant messaging, calls, and/or email for purposes specified herein. You may withdraw consent by writing to the Grievance Officer with subject “Withdrawal of consent for processing personal data.” Withdrawal will not be retrospective and may restrict or deny services where such information is necessary.
